Please make sure your address is correct that you fill out during checkout. Please double-check before your place your order! Once your order is placed, it cannot be refunded or returned for ANY REASON.
We are NOT responsible if you place the wrong address at checkout. To change the address before the order is sent out, you must purchase another shipping label. If the order is already shipped out, then there is nothing we can do.
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If your order was marked DELIVERED according to the tracking, and you did not receive it, please get in touch with your local post office or ask your mailman. We are NOT responsible for stolen or missing packages.
If your box or order comes damaged then please contact the post office. All priority packages come with insurance. You can call the post office and file a claim to get your money back. We are not responsible for the post office manhandling our packages. We do our best to protect our products during shipping and quality check all shipments before being shipped.
PLEASE NOTE: If you pick First Class Shipping the shipping will be cheaper but FIRST CLASS MAIL IS NOT INSURED.
We ship all of our packages through USPS, so our packages will be delivered with your daily mail. If you have any questions about your delivery once it has been shipped, then please contact your local USPS with your tracking number and they can further assist you. Once your order has shipped we see the same exact thing that the customers do.
Processing time for all orders is currently 3-4 days (this does not count Holidays and may be longer during Big Sales, Black Friday, or the Holidays.)
We do not make up the shipping rates or make anything off shipping. USPS calculates the shipping, and all the money goes to the post office. We tried to find the most reliable and cheapest shipping option out there, and USPS seems to be the best choice for our business.
